Extended story
Clinic assessment during a winter pressure week
A Tbilisi outpatient and day-surgery clinic asked for a patient flow assessment after patient complaints about afternoon waits. Observation was postponed once when acute respiratory visits surged. The revised week captured both a normal elective day and a high walk-in day. Findings showed that registration batching, not clinician session length, created the visible queue. The clinic changed arrival instructions and staggered check-in; follow-up reporting three months later showed fewer beyond-target waits in the afternoon band.
“Scheduling the observation days took longer than we planned because of a flu spike. Instance Flowhub adjusted the calendar without forcing a rushed visit, which mattered.”